What you can complain about
You can complain about police conduct if you have been directly affected by an incident or witnessed the behaviour you are concerned about.
If you believe an officer or member of police staff has done something improper, please tell us. You can also complain about the service you have received, how the Constabulary operates or the handling of personal information.
Complaints about people
You can complain about a police officer, staff member, contractor or volunteer if you:
- were treated rudely, aggressively or otherwise inappropriately
- witnessed conduct that you believe was unacceptable
- were negatively affected by their actions or decisions
- believe they misused their position, authority or powers
Complaints about corruption and abuse of power
Concerns about improper conduct by police personnel, whether on or off duty, may include:
- taking money or favours in exchange for information or assistance
- using police systems or responsibilities for personal advantage
- exploiting authority to pursue an improper personal relationship
- abusive or controlling behaviour towards a partner or family member
- racist, homophobic, misogynistic or other discriminatory conduct, including online
Serious misconduct and corruption concerns are referred through the appropriate Professional Standards and independent oversight procedures.
Complaints about standards
You can raise concerns about how HIOWC is run, the standard of policing, its decisions, policies or the service delivered to the public.
Complaints about data protection
You may complain if you believe information about you has been handled improperly. Examples include:
- an unanswered or delayed access request
- information missing from the response to your request
- improper use of or access to personal information
- wider concerns about information handling
For access to information already held about you, see request your information. For misconduct or poor service, use the complaints service.
Time limit
You can report an incident that happened some time ago. If there has been a significant delay, explain when it happened and why you are making the complaint now.
Incidents you've seen on television or social media
If you know of a concern only from a recording, a social media post or another person's account, explain that clearly. The information may still be considered even if it does not meet the standing requirements for a formal complaint.